About Our Shipping Policies

 

Delivery Method	Conditional			Charge Fee
	Area Coverage	Minimum Delivery Amount	Free Delivery Amount
Self Pick Up	/	/	/	Free
Local Delivery By P-Pet	<15mile	>£30	>£40	Free
	15mile-60mile	>£30	>£40	£4.99
Shipping Service	England	/	/	£1-£29.99

 

About Our Returns Policies

P-Pet offers returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on P-Pet follow our general return policies, but some products have different policies or requirements associated with them.

Mistaken Returns

Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.As well as your statutory cancellation rights described above, you can return most products to P-Pet within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please visit our Returns Support Centre.Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

Returns Costs & Methods

P-Pet will refund the cost of sending an item back to us if it was sold or dispatched by us (made-on-demand Collection items from The Drop, that are not defective, damaged or incorrect, are not eligible for free returns. See more information here).You can return items in the following ways:

• Using drop off services at locations that are convenient for you.

• Using Heavy-Bulky return options, handled by a specialty carrier team.

• Using a scanned QR code at designated return locations to make label-free and package-free returns.

Spilled or Damaged Fresh Items

If you aren’t satisfied with the condition of a grocery product that you receive from us, we’ll issue a refund up to seven days from the date of delivery.